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  • Pay with Instapay or e-wallet
  • 100% Authentic Products
  • Cash on delivery available in all governorates
  • Pay with Instapay or e-wallet
  • 100% Authentic Products
  • Cash on delivery available in all governorates
  • Pay with Instapay or e-wallet
  • 100% Authentic Products
  • Cash on delivery available in all governorates
Pretty Cosmetics
Help & Support

How Can We Help?

Everything our customers ask before and after they order — payment, delivery across Egypt, returns, and how we know our products are genuine.

Do I need an account to place an order?

No. You can complete the purchase as a guest using your name, phone number, and address. Creating an account only saves your addresses and keeps a record of everything you've ordered before.

How do I fulfill an order?

Open the desired product from the store and click "Add to cart." When you are ready, open the cart, click "Checkout," and fill in the shipping details. You can also order directly via WhatsApp if that's easier for you.

How do I know my order has been confirmed?

We will contact you at the number you provided, usually via WhatsApp, to confirm the products and address before shipping the order. If you have an account, the order will also appear on your "My Orders" page.

Can I amend or cancel my order after it has been placed?

Yes, as long as the order has not been shipped yet. Message us on WhatsApp at01011598633with your order number as soon as possible and we will amend or cancel it.

What payment methods are available?

Cash on delivery, Instapay, and e-wallets including Vodafone Cash, Orange Cash, e& money, and WE Pay. You can choose the method that suits you best when completing your purchase.

How does cash on delivery work?

You pay the shipping representative in cash upon delivery of your order, so nothing leaves your pocket before the products reach your hand. It is preferable to have the exact amount ready as much as possible, as representatives do not always carry change.

How do I pay via InstaPay or an e-wallet?

Choose the payment method at checkout and we will send you the transfer details on WhatsApp. Send us the transfer receipt, and the order will be shipped as soon as the payment is confirmed.

Still Not Sure?

Talk To Us

Ask about an order, an ingredient, or delivery to your governorate. WhatsApp is the fastest way to reach us.

Or call +20 10 11598633 — we answer in Arabic and English.