Privacy Policy

Who we are

Pretty Cosmetics is an online hair, skin, and body care store selling in Egypt. You can reach us on WhatsApp at +20 10 11598633 or by email at sales@pretty-cosmetics-eg.com. Any questions about your personal data can be sent to either.

We handle personal data in line with Egypt's Personal Data Protection Law No. 151 of 2020.

What we collect

• Contact details — your name, mobile number, and email address.
• Delivery addresses — the addresses you save to your account or enter at checkout, including any landmark you add for the courier.
• Order history — what you ordered, when, and the status of each order.
• Messages — what you send us on WhatsApp, by email, or through the contact form, so we can answer and keep a record.
• Technical data — basic information your browser sends, and the cookies described in our Cookie Policy.

We do not collect or store card numbers, wallet PINs, or banking passwords. Cash on delivery is settled with the courier, and InstaPay or wallet transfers happen inside your own bank or wallet app, never on our website.

Why we use it

• To take, confirm, pack, and deliver your order, and to contact you about it.
• To let you sign in. We use passwordless sign-in, so we email you a one-time code instead of storing a password.
• To handle returns, refunds, and any problems with a delivery.
• To answer your questions and keep a record of what was agreed.
• To send you news about products and restocks, only if you asked us to. You can stop these at any time from your profile or by replying to any message.
• To keep the store working, secure, and free of fraudulent orders.

Who we share it with

We share only what is needed, and only with parties who need it to do their job:

• Delivery companies — your name, address, and mobile number, so the courier can reach you.
• Payment providers — where a transfer needs confirming. They receive the transaction details, not your order history.
• Our store and hosting platform — which stores the site and your account data on our behalf.
• Authorities — where the law requires it.

We do not sell your personal data, and we do not pass your number to anyone for their own marketing.

How long we keep it

Order records are kept as long as we need them for accounting and for any warranty or dispute. Account data is kept while your account is open. Marketing consent is kept until you withdraw it. Messages are kept while they are useful for supporting you.

Your choices

• See or correct your data — most of it is in your account, and you can edit your name, email, mobile number, and addresses yourself.
• Ask for a copy — email us and we will send you what we hold.
• Ask us to delete it — email us, and we will delete what we are not legally required to keep.
• Stop marketing — turn it off in your profile, or tell us and we will do it.

Keeping data safe

Access to customer data is limited to the people who need it to run the store. The site is served over an encrypted connection, and because we never take card details on the website, there is no card data to lose.

Children

Our store is intended for adults. We do not knowingly create accounts for children under 18. If you believe a child has given us personal data, tell us, and we will remove it.

Changes to this policy

If this policy changes, we update the date at the top of this page. Material changes will be flagged to account holders.